SMEs End Users SMEs End Users

Demonstration

Watch Demonstration Videos from End User Viewpoint here.

 

User Entry Point

  1. Check you Cloud Readiness: Start Cloud Readiness Check
  2. Start your Cloud Transformation: Start Modelling your Business Processes
  3. Contact a CloudSocket Broker: not yet up and running
  4. Send an Email to the CloudSocket Coordinator: Email
     

Description:

Mainly CloudSocket's end users are going to be either IT involved or Business involved. 

The derived problem due to the heterogeneity of the above types of end users is that, currently Cloud components are offered in a way that is well understood by IT-specialists but still business specialists are excluded from the Cloud due to missing technical expertise and a mismapping from business requests and Cloud offerings. Even though big enterprises may bridge this gap by educating their IT departments, SMEs are dramatically falling behind in Cloud usage as well as in efficient IT provision fitting their business needs, thus face a disadvantage in global competition. 

Hence this project aims at introducing Cloud computing to SMEs in such a way that they can easily exploit it, benefit from the reduced prices due to the more flexible cost models involved as well as from the dynamic and adaptive IT infrastructure offered, and reduce the administrative burden while appropriately satisfying all their needs

This could be achieved by: 

  1. Picking up the SME business user from the business layer using well-known business processes.
  2. Mapping those business processes into orchestrate-able workflows in the Cloud by using advanced modeling, semantics and knowledge management techniques.
  3. Introducing BPaaS concepts by defining advanced "Cloudlets" that can autonomously run in the Cloud and adapt their deployment during run-time thanks to deployment rules.
  4. Monitoring the business processes in a multi-cloud environment to conform to the agreed SLAs and pay per process model.
  5. Apply process mining and learning to continuously optimize the Cloud usage.

In order to benefit from such an approach, the following three dimensions need to be modelled by perspective end-users of both types:

  • Business Episode: Each business process represents a concrete business episode that characterizes the tasks that have to be performed. It covers the whole spectrum from structured routine processes to dynamic case management. The description of a business process is then mapped to a respective executable workflow.
  • Business Compliance: Legal issues like dealing with personal data or country-specific aspects about data storage are considered in this dimension. Properties like confidentiality, privacy or integrity as well as parameters like accepted failure rate or cycle times can be involved. All this information can be incarnated in the form of SLAs.
  • Quality/Costs: The usage of Cloud must be aligned with the strategy and the goals in the organization like cost savings or increased speed of innovation. However, the "right" services with the "right" pricing model need to be found. Such a dimension correlates the input given with the results of service monitoring and the advertised service capabilities in order to modify the respective SLAs as well as the respective allocation choices that might have been made.

The analogy of the process of buying a computer can be well applied in the CloudSocket case. In an online-shop the computers are described with technical details like processor type, frequency, and memory size. But how do the customers know which specification matches their requirements? Ideally, customers would specify what they need the computer for (e.g. gaming or managing their 50.000 photos); the system would then recommend the appropriate configuration. This is an analogy of what we aim for with Smart Business-IT in the Cloud Alignment.